Terms of service
We are Enerimonsters (number 02656510993); Enerimonsters is the owners and operate the websites: www.enerimonsters.com (the “Site”). Enerimonsters shall in these terms be referred to as “we”, “us” and “our”.
Our registered office and main trading office address is: via Castagnola 10/6, Genova, 16147, Italy.
This page tells you the legal terms and conditions (“Terms”) on which we sell any items on the Sites (“Items” or “Good”) to you. Please note these Terms only apply to the purchase of Items and services on the Site.
Please read these Terms carefully and make sure that you understand them before ordering any Items from the Sites. Please note that before placing an order, you will be asked to agree to these Terms. By placing an order on the Sites, you confirm your acceptance of these Terms.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time. Every time you wish to order Items, please check these Terms to ensure you understand the terms which will apply at that time.
We reserve the right to amend these Terms from time to time. These Terms were most recently updated on September 2022.
How the contract is formed between you and us on site
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.
We strongly recommend that you check the size table carefully before ordering. Please take the time to check the details of your order at each page of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order and confirmation of your order for the Delivery Service. We or the Delivery Service then email you to confirm that the Items have been despatched (“Despatch Confirmation”).
Please note that items are subject to availability. If an Item becomes out of stock, we will notify you as soon as possible, and you will be refunded where we have already taken payment.
We reserve the right to refuse an order for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorization of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an Item in these circumstances, we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount, including any delivery costs charged, as soon as possible.
Items or goods on the Site
The images of the Items on the Site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflect the color of the Items. Your Items may vary slightly from those images.
All sizes and measurements of Items are approximate, however we do make every effort to ensure they are accurate as possible.
We take all reasonable care to ensure that all details, descriptions, and prices of Items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.
All our Items are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any Items in a business or public environment.
We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Site.
Prices on Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.
The price of an item includes VAT (or similar sales tax) (where applicable) at the prevailing rate, for which we are responsible as a seller.
The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can also see our delivery options and charges on our delivery details page. You can get information about charges for returning items if you choose to use one of our returns methods on our return information page.
Please note that whilst we take utmost care in ensuring the content on the Site (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate, the Site may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed, we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on the Site that may contain errors or inaccuracies.
Payment
You can pay for Items (including the Delivery Service) on the Site using the following payment options: payment in one go (with credit card and PayPal) or with installment payment (with Klarna and Alma using a credit card).
All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorize payment then you will be notified as soon as possible.
All Items ordered remain our property until we receive full payment from you.
Delivery on orders placed on sites
Delivery is free in EU countries.
In non-EU countries, shipping costs and any customs duties are the responsibility of the buyer. Delivery charges will be applied in addition to the prices for the Items you are purchasing. Please note that in addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes. In the event that you fail to pay such duties and taxes or you fail to collect your order, and the order is then returned to us, we will require you to pay any costs that we have incurred as a consequence.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to, but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of your supplying us with incomplete or inaccurate information.
We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note, delivery of your order may take longer during sale or other busy periods.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day, Easter’s day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.
