We are usually attentive to details but, in case we missed some defect or if the size is not the right one, you can always ask for the product to be replaced. Send an e-mail to firstname.lastname@example.org within 14 days from the date of receipt of the goods or call us at the telephone numbers you find on the site. If you live in an EU country, we'll take care of sending you a courier to collect the package. For deliveries to UK and non-EU countries, the replacement is free only if the problem is attributable to an obvious error by Enerimonsters. We recommend that you carefully check the size table before purchasing.
Once we receive the package, we will send you a replacement garment of your choice free of charge. If this is not possible due to out of stock, we will refund you immediately upon receipt of the return.
Important: the item you are requesting to replace must be delivered to the courier in its Enerimonsters box and with the labels and tags still attached.
RETURNS: FREE FOR EU COUNTRIES
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Enerimonsters, via Castagnola 10/6 16147 Genova, Italy, e-mail address email@example.com, phone +39 3715751810) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). To facilitate the procedure, you may use the this online return form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Returns are free only in European Union Countries. Fon non UE countries the shipping costs and custom taxes will be paid by the buyer.
Making the return and getting a refund is simple, just follow these steps:
1. Write an e-mail to firstname.lastname@example.org with your name and surname and order number within 14 days of receiving the product.
2. Fill out this return form.
3. Send the package to us by courier (to Enerimonsters via Roma 74, 15075 Mornese- Alessandria- Italy). The refund for delivery costs will only cover shipping at the lowest cost.
To ensure that the return is successful and the amount paid is returned to you, it is necessary to return the goods intact with the tags and labels still attached and inside the box in which you received it.
We recommend that you keep track of your shipment tracking so that you can track the shipment of your package. As soon as we have received the package and verified the good condition of the goods, the full amount will be returned to you through the same channel with which you made the payment.
Shipping costs and any customs duties (for non-EU countries) are charged to the buyer.
FOR FURTHER DETAILS, SEE THE SALES AGREEMENT ON THE "TERMS AND CONDITIONS OF USE" PAGE IN THE "INFORMATION" SECTION OF OUR SITE OR CONTACT US.